Health care for foreign citizens and for citizens not registered with the National Health Service

Health care for foreign citizens and for citizens not registered with the National Health Service

Planned care

Citizens of EU and non-EU countries or Italian nationals residing abroad who are not registered with the Italian health service may undergo planned cancer diagnostic and therapeutic procedures at the Veneto Institute of Oncology. A first visit, which can be reserved as described below (see “how to get started”), will allow us to understand whether it is possible to start the treatment at our Institute and to define any costs borne by the patient through a cost estimate.

Patient-borne costs

In general, all costs for diagnostic services and planned care are the responsibility of the citizen not registered with the Italian national health service (SSN).
The rate applied is that of “self-pay”, as indicated by regional legislation.
Advance payment is required for planned care.

EU citizens can receive diagnostic services and planned treatments at the expense of their own country by presenting the appropriate authorization form (called S2 form; ex E112) issued by the competent health institution. Further information is available in the website of the European Union.

It should be noted that the sole possession of the EHIC card (European Health Insurance Card) does not allow to obtain health services if the objective of the stay is to benefit from health services (planned treatments).

Patients who have private health insurance will have to anticipate the full costs of services, then request reimbursement from their insurance companies.

How to get started

A first visit as a “self-payer” is necessary to start a diagnosis and treatment process; it can be reserved by e-mail at [email protected], attaching an identification document of the patient and specifying:

  • name, surname, sex and age of the patient;
  • patient’s citizenship;
  • the type of tumor for which you are seeking treatment in our Institute.

The first visit can also be done privately (by choosing a specialist doctor); it can be reserved by e-mail at
[email protected], attaching a patient identification document and specifying:

  • name, surname, sex and age of the patient;
  • patient’s citizenship;
  • the name of the chosen specialist.

Please note that to decide on the most appropriate diagnosis and treatment path it is necessary to make a first visit with the specialist. No diagnosis or prognosis will be released or discussed via email. Next, based on the indications provided by the specialist, an estimate for the total cost of care will be issued.

The patient who accepts the estimate of costs will be asked to sign a commitment to pay, provide at least one identity document or other required documentation, and pay the amount indicated before the start of medical care.

At the end of this procedure, the certification necessary to apply for a medical treatment visa can be issued. This visa allows the legal stay in Italy for the entire duration of the programmed care.

The patient’s sensitive data will be processed in full compliance with current legislation on the protection of personal data, in order to guarantee the right to confidentiality and the protection of fundamental rights and freedoms.

Urgent care

At our Institute, hospital services can also be provided in an emergency/urgent cancer care situation (services that cannot be deferred or programmed without risk for the patient’s life or health). In these cases, payment is postponed until the end of the service, if the burden is borne by the patient.
Italian citizens registered in AIRE are entitled to free urgent hospital treatment in accordance with the Italian legislation.

Registration with the National Health Service

Citizens of EU and non-EU countries with a valid residence permit are entitled to healthcare. To register with the National Health Service (SSN) and be issued a health card, you must contact the healthcare district and present your residence permit. Entry to the SSN is valid until the expiry date of the residence permit.

Foreign nationals awaiting regularization have the right to be admitted to the SSN for a renewable period of six months, until the residence permit is issued. The STP Code is issued by the territorial districts of the Local Health Authority (ASL) of competence, based on the Municipality in which the foreign citizen usually lives. In Padua and its provice this card is issued by:

  • Administrative services of the individual health districts;
  • Admissions offices of the Central Emergency Department and the Obstetrics-Gynecology Emergency Entrance of the Padua City hospital;
  • Abano Terme hospital;
  • The Department for Dependencies Sert – via dei Colli 4, Padua;
  • Public Soup Kitchen, via N. Tommaseo 12-16, Padua;
  • Nocturnal Outpatient Clinics, via del Torresino 4, Padua.

For more information, please contact the appropriate office at: [email protected].


The Regional Contact Point offers information assistance to Italian patients who are abroad or who wish to travel abroad to benefit from health services, and to EU Member State patients in Italy or who wish to come to Italy and benefit from the health services provided by the public and private Italian healthcare system (SSN).


The Italian National Contact Point (NCP) is instituted at the Ministry of Health to provide patients with information to facilitate their access to cross-border healthcare within the European Union.

Last modified: 25/01/2024 11:18

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