New patient

On this page, you will find all the information you need to:

Remember, if you have been diagnosed with cancer, and you are registered with the National Health Service, you have the right to:

  • an exemption from co-payment for examinations and treatments related to your illness: the doctor must certify the diagnosis on the regional exemption form that must be taken to your ULSS office where they will issue a special card for the exemption;
  • the recognition of civil invalidity. The specialist doctor who makes the diagnosis sends the introductory cancer certificate directly to INPS; the certificate allows to ascertain the disability without the need for a second visit. The patient is left with the sole burden of transmitting the request for disability, personally or through a patronage.

To find out more about health care for foreign citizens and citizens non-registered with the National Health Service click here.

How to schedule your first appointment

Your first appointment at the IOV can fall under two categories:

  • National Healthcare System (NHS): a referral from your treating physician (general practitioner, NHS specialist doctor or hospital doctor) is required. In general, at the time of booking, it is not possible to choose a specialist.
    Here, you will find instructions on how to book and – if you are not exempt – to pay for your visit;
  • Private practice (paid visits): access is self-referral with the specialist of choice. A doctor’s referral is not necessary.
    Here, you will find instructions on how to schedule and pay for your private practice appointment.

If for any reason you have to cancel your appointment, be reminded that you are required to inform us.

Your first appointment

On the occasion of the first visit, you will pay – if due – the ticket at the automatic cash desk, then you will go to the oncological or surgical outpatient clinics to check in.

You will need to bring with you and deliver to the staff:

  • referral;
  • health card;
  • identity card;
  • any diagnostic images and reports of tests or visits previously carried out at other centers. Once our highly qualified and trained staff have examined them, they will be able to answer all your questions and address your concerns;
  • the payment receipt (if due).

You will receive a reminder indicating the clinic to go to and the number with which you will be called, then you will be directed to the waiting area.

During the visit you will have to inform the doctor of any drug therapies in progress. Moreover, during the visit, asking questions is important because knowledge can be a powerful tool. Although every cancer patient is different, many of our patients agree that knowing more about their disease makes them feel more comfortable, increases their decision-making capacity and allows them to take an active role in defining the treatment path proposed by the doctors.
For this reason, we suggest you bring a list of questions to ask the doctor at your first appointment. If possible, it would be helpful that you bring a family member or friend who can participate in the discussion, take notes or simply listen and provide support.

At the end of the visit, you will be given a letter, addressed to your doctor, which reports the outcome of the visit, the date of the next access and any tests to be performed before that date.

If, in the days following your first appointment, you have further questions, do not hesitate to contact the unit that took care of you. If the doctor who visited you is absent, do not worry: your questions are recorded in a computerized medical record and you will receive an answer in the shortest time possible.

For psychological support and care, patients and loved ones can be referred to the special psycho-oncology unit at the IOV. Ask your doctor about this service.

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The multidisciplinary approach and the PDTAs

If your case has certain characteristics, the doctor who took charge of you will present it, for evaluation, to the multidisciplinary oncology group dedicated to the specific pathology you suffer from. The multidisciplinary oncology groups discuss the therapeutic treatment, starting from the moment of the diagnostic suspicion and in all subsequent decisional turning points. The decisions of the group will be reported to you at the first useful visit.

The multidisciplinary oncology groups of the IOV are shared with the University Hospital of Padua and are made up of different medical specialists and other paramedical professionals. At the IOV there are also multidisciplinary clinics, in which the evaluation takes place in the presence of the patient.

This means that medical specialists from different disciplines (oncologist, surgeon, radiologist, anatomist, radiotherapist, geneticist, etc.), nurses and other health professionals work together to take care of you. Each member of this team of experts – chosen according to your specific needs – provides their professionalism and experience for the diagnosis and treatment of your cancer. Sharing of skills will ensure a personalized and optimal care pathway, according to the internationally recognized best practices.

The main reference are the regional diagnostic-therapeutic pathways (PDTAs) set up within the Veneto Oncology Network (ROV), coordinated by our Institute, and the Veneto Hematological Network (REV). Each PDTA is constructed through maps that define the patient’s clinical course, starting from assessment and staging, up to the aspects of treatment, stabilization, and follow-up.
Other common giudelines are those issued by the Italian Socienty of Medical Oncology (AIOM) which are updated annually. Several doctors from our Institute are part of the scientific committees called to update these guidelines.

Hospital Admission

Should hospitalization become necessary – be it scheduled or urgent – the first step will be the admissions process, which has two aspects: clinical and administrative.

  • Clinical admission is the moment when the nursing staff of the department will collect the clinical-care information necessary for the subsequent stages of the hospitalization procedure. You will be asked questions about your health status, about any treatments carried out in the past and other aspects that will allow us to contact the specialists best suited to your needs.
  • Administrative admission is the moment when our staff, based on the information obtained in the phase of clinical admission, will perform all the administrative formalities necessary for admission to the hospital.

In case of planned hospitalization, the staff in charge of scheduling will tell you what documents and personal effects to bring with you.
Click here for further information on hospitalization.

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The Oncology Day Hospital of the IOV-IRCCS provides daily oncological therapies such as complex pharmacological therapies (chemotherapy, administration of biological or experimental drugs), supportive therapies (transfusions, hydration, administration of antibiotics) and some diagnostic-therapeutic procedures (thoracentesis, rachicentesis, paracentesis).

In Padua, the Day Hospital is located on the second floor of the Busonera hospital; it has 17 beds and 32 armchairs and is open Monday through Friday from 8 am to 6 pm. The medical and nursing staff are present throughout the therapy to support the patient in every need.

The patient’s pathway

The primary objective is to guarantee a clear, comfortable and safe path for all patients who access the Oncology Day Hospital.
Here is a detailed guide from the first visit to the end of the therapy.

Access to the Day Hospital always takes place after the first visit with the oncologist which takes place in one of the clinics located on the first floor. During the first visit the doctor collects all the patient’s clinical data (clinical history, weight, height, any medications taken), those relating to lifestyle (nutrition, physical activity, psychological needs) and examines the results of the blood tests.

With all the elements collected, the doctor explains to the patient the type of treatment indicated for his specific case, the frequency of administration and any side effects that may arise from the therapy.

At the end of the visit, the doctor delivers a letter containing a brief clinical report on the general conditions, the state of the disease and the therapeutic program, together with the indication for the next appointment with the relevant call number, both for the visit and for the administration of the prescribed therapy. Furthermore, any blood tests to be performed before the next visit are indicated.

If scheduled by the doctor, on the day of the oncology visit the patient goes to the sampling point, located on the first floor of the Busonera Hospital, at the time indicated on the booking sheet, to carry out the sampling. Once the sample has been taken or the venous access has been positioned, the patient waits for the results of the tests (just under an hour) before being called for the oncology visit.

In the oncology visit to confirm the therapy, the cancer specialist evaluates the patient’s clinical progress and, based on the blood tests, clinical conditions and side effects, decides whether to confirm, modify or postpone the treatment.
At the end of the visit, he gives the patient the booking sheet with the date and time of the appointment for the administration of the therapy in the Day Hospital, the discharge letter and the appointment for the next visit.

  • In order to optimize routes and reduce patient waiting times, from January 2024 infusion therapies are usually administered the day following the date of the visit.
  • The patient will then be able to return home after the visit and present himself directly at the Day Hospital on the day of administration at the indicated time.

On the day of the therapy, the patient goes directly to the Oncology Day Hospital 5 minutes before the appointment time indicated on the booking sheet. Directions to reach the seat or the bed where the therapy will be administered will be provided by the staff. The duration of therapy varies based on the type of drug and the pathology. No special clothing or nightwear is required: we only recommend wearing comfortable clothes.

While receiving treatment, the patient can, if he wishes, read, listen to music and use electronic devices. There is a refreshment area that offers some food for a snack.

The nursing staff is present in the room and can clear up any doubts and provide further information.


  • Reception: tel. 049 821 5919 (from 9:00 to 15:00)
  • Doctor on call: tel. 049 821 5631 (from Monday to Friday from 08:00 to 17:00)
  •  For urgent matters outside office hours: contact your doctor or local emergency department.

The Outpatient Clinics and the Care Section of the Oncology 3 and Oncohematology in Castelfranco Veneto

The Outpatient Clinics and the Care Section of the Oncology 3 and Oncohematology are located on the third floor of the San Giacomo hospital and are open from Monday to Friday from 7:30 to 18:00. Built according to the principle of the humanization of care spaces, they are equipped with 4 beds and 15 armchairs for the administration of therapies and with a refreshment area.

At the Care Section there is a sampling point where you can perform blood sampling prescribed by oncologist and hematologist specialists, dressings and washes of central catheters and the removal of elastomers.

The Oncology and Oncohematology Outpatient Clinic carries out:

  • the reception of the patient and the definition of the optimal care pathway;
  • personalized pharmacological treatment, in compliance with national and international guidelines;
  • periodic evaluation of the results of treatment;
  • monitoring of side effects and management of any related complications;
  • multidisciplinary meetings for the application of the various diagnostic and therapeutic care pathways (PDTA) of the Venetian Oncology Network;
  • evaluation for participation in national and international clinical trial programs;
  • instrumental and clinical surveillance of patients after the end of treatment, through scheduled periodic check-ups (oncological follow-up)

The following procedures are also performed for diagnostic and therapeutic purposes: bone biopsies, bone marrow aspirates, spinal taps, paracentesis, thoracentesis, blood transfusions and support therapies.

If you are a patient under treatment, at the end of the visit you will receive a letter from the doctor briefly reporting on your general condition, on the state of illness and on the current therapeutic program, together with the indication for the next appointment with the relative number of call, both for the visit and for the administration of any prescribed therapy. Any blood chemistry tests to be performed at our facility are also indicated.

If you are a follow-up patient, at the end of the visit you will receive a letter from the doctor indicating the current state of illness and the timing of the next check-up, together with the requests to perform the prescribed tests.

  • Secretariat: tel. 0423 732 441 from Monday to Friday from 9:30 to 13:00 and from 13:30 to 15:00
  • Nurses: tel. 0423 732 445 from Monday to Friday from 8:00 to 9:30 and from 15:00 to 16;30

For any emergencies outside the times indicated above and on holidays, it is necessary to contact your family doctor, the doctor on call or the nearest emergency room.

Last modified: 01/12/2023 10:04

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